Resources
We’ve been making ethical, expressive and human-centred digital commerce solutions since 2012
Customers stories
Driving growth with Explainable AI Ethical Discovery
Online shopping infused with AI Search
Understanding what shoppers need using semantic search
An Open-Innovation Case Study
Search & Discovery to Generate Exponential Ecommerce Growth
A Commerce Search Journey
Creating a comfortable, welcoming Search & Discovery experience
Trust by Design Commerce Search powered by Empathy Platform
A set of use cases and brand examples for achieving search and discovery success
Meaningful results through a trustworthy experience
From Hybris Search to Empathy
The importance of discovery
From Google Search Appliance to Empathy Interface
Lifting the cover on the leading bookstore's site enhancements
Guides
The tool that gives merchandisers the ability to adjust results by weighting product attributes
The tool that gives merchandisers the power to understand why results appear the way they do
Distinguish your brand by providing Search & Discovery that respects your customers’ privacy
A collection of methods for Offline Evaluation, Online Experimentation and Automated Optimisation
The Secret Science Behind Trend Detection
A set of useful wireframes and references
Harness the power of analytics for search success
Capitalise on key retail dates by understanding consumer behaviour
Ebooks
A life cycle of data protection fines
typeless search experiences make the discovery process more human
Tackling risks to people’s digital privacy
Privacy will always win as long as common sense prevails.
How consumers' attitudes related to privacy are impacting digital commerce
From Intelligence to Trust and Decentralisation
Get the most out of your site search
Blog
AI Mode. The architectural shift behind conversational search
Most AI search solutions work as wrappers over external LLM APIs. AI Mode takes a different approach: conversational search running on private cloud infrastructure with self-hosted open-weight models. This architectural choice affects everything from data sovereignty and compliance to pricing predictability and merchandising control. Check it out now!
Welcome, AI Mode
Empathy Platform introduces AI Mode, a conversational search experience designed for e-commerce. By allowing shoppers to express intent in natural language, AI Mode offers a more human way to explore catalogs while preserving relevance, control, and alignment with brand and business needs. Discover how AI Mode turns search from keywords into conversations!
MOLLY vs. THE MACHINES: When machines reflect us back
An article on MOLLY vs. THE MACHINES, a documentary grounded in real events that examines algorithmic power, responsibility, and the human consequences of engagement-driven technology, and why Empathy.ai chose to stand behind it.
Wrapping up 2025, building 2026
A reflection on 2025 as a year of consolidation and proof, and a look ahead to 2026 focused on sovereign infrastructure, transparent AI, explainable systems, and intent-driven search built with long-term responsibility.
In-house AI: the key to true technological independence
This is why in-house AI powered by open-source models and local high-performance hardware enables true independence, resilience, and sustainable computation.
Truman and the new era of sustainable, private AI discovery
Discover Truman, Casa del Libro’s new private and sustainable AI that transforms book discovery with transparent, privacy-first conversational search.
Integrating Interface X your way
Discover how Empathy Platform is rethinking commerce search integration with the groundbreaking Injectable X Components, a modular approach that embeds search UI components directly into the existing website architecture. Brands can now choose between the ready-to-launch Archetype, the fully customizable X Components library, or the modular, injectable components to meet their diverse integration needs.
Building MCP in public: bringing conversational analytics to Backroom
Discover how the Model Context Protocol (MCP) powers conversational analytics in Backroom, giving e-commerce shop owners AI-driven insights, transparent planning, and privacy-first data control. Learn what’s new, how it works, and why it’s a game changer for merchants.
Bridging AI and Empathy capabilities with MCP
Discover how the Model Context Protocol (MCP) is transforming AI by making large language models truly context-aware and action-oriented by connecting AI assistants to any tool, API, or database.
GenAI and private clouds: the ultimate allies of product teams
Discover how Empathy.ai empowers product teams with secure, private-cloud GenAI to boost creativity, speed, and control across the entire product lifecycle.
