Resources
Blog
AI Mode. The architectural shift behind conversational search
External Referenceby Luisa Cortón
Most AI search solutions work as wrappers over external LLM APIs. AI Mode takes a different approach: conversational search running on private cloud infrastructure with self-hosted open-weight models. This architectural choice affects everything from data sovereignty and compliance to pricing predictability and merchandising control. Check it out now!
Welcome, AI Mode
External Referenceby Luisa Cortón
Empathy Platform introduces AI Mode, a conversational search experience designed for e-commerce. By allowing shoppers to express intent in natural language, AI Mode offers a more human way to explore catalogs while preserving relevance, control, and alignment with brand and business needs. Discover how AI Mode turns search from keywords into conversations!
MOLLY vs. THE MACHINES: When machines reflect us back
Blogby Jorge Leal
An article on MOLLY vs. THE MACHINES, a documentary grounded in real events that examines algorithmic power, responsibility, and the human consequences of engagement-driven technology, and why Empathy.ai chose to stand behind it.
Wrapping up 2025, building 2026
Blogby Jorge Leal
A reflection on 2025 as a year of consolidation and proof, and a look ahead to 2026 focused on sovereign infrastructure, transparent AI, explainable systems, and intent-driven search built with long-term responsibility.
In-house AI: the key to true technological independence
Blogby Jorge Leal
This is why in-house AI powered by open-source models and local high-performance hardware enables true independence, resilience, and sustainable computation.
Truman and the new era of sustainable, private AI discovery
Blogby Jorge Leal
Discover Truman, Casa del Libro’s new private and sustainable AI that transforms book discovery with transparent, privacy-first conversational search.
Integrating Interface X your way
External Referenceby Luisa Cortón
Discover how Empathy Platform is rethinking commerce search integration with the groundbreaking Injectable X Components, a modular approach that embeds search UI components directly into the existing website architecture. Brands can now choose between the ready-to-launch Archetype, the fully customizable X Components library, or the modular, injectable components to meet their diverse integration needs.
Building MCP in public: bringing conversational analytics to Backroom
Blogby Jorge Leal
Discover how the Model Context Protocol (MCP) powers conversational analytics in Backroom, giving e-commerce shop owners AI-driven insights, transparent planning, and privacy-first data control. Learn what’s new, how it works, and why it’s a game changer for merchants.
Bridging AI and Empathy capabilities with MCP
Blogby Ana Sánchez
Discover how the Model Context Protocol (MCP) is transforming AI by making large language models truly context-aware and action-oriented by connecting AI assistants to any tool, API, or database.
GenAI and private clouds: the ultimate allies of product teams
Blogby Jorge Leal
Discover how Empathy.ai empowers product teams with secure, private-cloud GenAI to boost creativity, speed, and control across the entire product lifecycle.